Welcome to Villa Rochelle!
At Villa Rochelle, we aim to provide an exceptional shopping experience. Before exploring our luxurious collection, please review our terms and conditions to understand the rules and policies governing your use of the site and our services. We appreciate your interest and wish you a pleasant and safe shopping experience.
1. Our Services
Our website allows you to browse and purchase products from a wide selection of global brands. We also handle shipping and delivery and provide 24/7 customer support.
- We strive for accurate product descriptions. If you need additional details, you may contact our Customer Service team.
- While we make every effort to display product colors accurately, we cannot guarantee that your monitor reflects the exact color of the item.
- All orders are subject to product availability and price confirmation. We may cancel part or all of an order if an item is unavailable or if there is a pricing error. You have the right to review and amend your order before completing your purchase to verify product type, quantity, size, and color.
- For returned items, any included taxes and import duties will be refunded. If duties were not included, you must contact your local customs office.
- If no one is available to receive the shipment, the delivery driver will leave a notice to reschedule delivery.
2. Delivery
We provide delivery 7 days a week to ensure a seamless shopping experience. Shipping fees vary depending on the service selected (standard or express) and the shipping destination.
- Express delivery is available to most areas worldwide.
- Standard delivery is available to a limited number of countries.
- Available shipping options for your location will be displayed at checkout.
Estimated delivery times are calculated from the moment your package is shipped and are provided as a guideline only. While we strive for timely delivery, we are not responsible for delays caused by customs clearance, payment issues, or other external factors. Trusted delivery partners handle your order to ensure reliable service.
After completing your order, you will receive an order confirmation email. Please note this does not confirm your order has been accepted. Your order will only be confirmed after:
- Successful payment authorization
- Verification of the shipping address
- Confirmation of product availability
Once confirmed, you will receive a second email with your shipping details and final order summary. If any issues arise during processing, you will be notified immediately, and no payment will be deducted.
3. Order Tracking
After your order has been shipped, you will receive a tracking number via email. You can also check the status of your order at any time through the “Orders & Returns” section of your personal account.
Delivery typically takes 2–7 business days, depending on your location and chosen shipping method. While we strive for timely delivery, customs delays or payment issues may occasionally result in longer delivery times.
4. Order Cancellation
You may cancel your order before it is ready for shipping (usually before the shipping label is printed) to receive a full refund, including shipping fees. If you cancel after the order is ready for shipping, the items must be returned. A full refund will be processed after we receive the returned items.
Refunds are typically processed within 14 days, although the exact timing may vary depending on your payment provider. Returns are accepted from the date the order was received.
5. Return Policy
To be eligible for a return, products must meet the following conditions:
- Unused, unworn, and undamaged, in their original condition with all tags and packaging intact
- Security tags or trademarks must remain in place