Price Guarantee

At Villa Rochelle, we are dedicated to offering you the best prices. If you find the same item available for less with one of our competitors*, we will refund the difference as store credit.

How We Price Guarantee:

  • We only price guarantee identical items. Variations in brand, color, size, or style are excluded.
  • The item must be full price; discounted, promotional, outlet, second-hand, and sale items are not eligible.
  • The item must be in stock on a registered competitor’s* website at the time of your claim.
  • The price must be in one of the following currencies: AED, SAR, OMR, KWD, BHD, or QAR. If not, we will match it to USD, GBP, EUR, or equivalent based on the market rate.
  • Price guarantee claims are only valid after purchasing and receiving delivery from Villa Rochelle, and must be submitted within 30 days of your order date.
  • Our price guarantee applies to individual items listed in the competitor’s shopping cart, not the overall order value.

How to Claim Your Price Guarantee:

  1. Create an account at Villa Rochelle.
  2. Contact our Customer Care team by email, phone, or online form, and provide links to both the Villa Rochelle item and the competitor’s item.
  3. If your claim meets all criteria, you will receive a coupon code for the price difference. The coupon is valid for 6 months, with certain exclusions.

Return Conditions for Price Guarantee & Price Difference:

Once an item has been price guaranteed or the price difference has been issued, the item will no longer be eligible for return.

What We Mean by Competitors:

Competitors are any registered websites with luxury brand and product collections comparable to Villa Rochelle. Discount, liquidation, auction, outlet websites, or sites undergoing closing sales are not considered competitors. Websites displaying prices in unsupported currencies are also excluded. For more information, please contact our Customer Care team.